Growing application dependency and dynamism of the enterprise’s business environment require organizations to derive more out of its IT investments. Through effective monitoring, we ensure that your business operations are smooth and hassle-free.

Advantages

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Delivery Driven Methodology

Delivery Driven Methodology

Practically feasible and economically attractive.

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ETVX Model

ETVX Model

Methodology from diverse customer portfolio.

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Automation

Automation

Improved operational efficiency.

Services

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Product Enhancements

Product Enhancements

Adding new functionality,
new module or a report.

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Application Maintenance

Application Maintenance

Corrective maintenance, bug fixing, production support, co-ordination with L1 team if required.

Support Levels

Dedicated Support Model

  • Dedicated team to provide support.
  • Covers L2/L3/L4 support requirements.
  • Team based in the client location or at SmartMegh’s location as per the need.
  • Offers support performance parameters.

SmartSupport Model

  • Ticket based model where certain units of support (UoS) is bought by the client.
  • Primarily L2/L3/L4 support.
  • Support team based in SmartMegh premises.
  • Flexibility to review the UoS bought and adjust it accordingly.
  • Scheduling, management and resourcing is taken care by the support team.